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TELEPHONY · MESSAGING · CRM

Business telephony.
WhatsApp. SMS. Email.
All in one place.

Make and receive calls. Manage WhatsApp, SMS and email conversations. Track sales, resolve support tickets and manage collections, all in GoDesk.

Book a demoExplore the platform
Modular by design Cloud or self-hosted
TELEPHONY + WHATSAPP + SMS + EMAILCONNECTED
Telephony
WhatsApp
Email
SMS
GoDesk, Customer Engagement Workspace

Calls, messages and customer records together.

Cloud PBXShared inboxSales CRM & tickets
SalesLeads → dealsServiceRequests → resolutionCollectionsPromises → recovery
CampaignsWorkforceQuality & reporting
FOR SERVICE PROVIDERS & ISVsOffer GoDesk under your brand or add it to your software
ONE WORKSPACE.
EVERY CHANNEL.
Voice
WhatsApp
Email
SMS
Connected to the work
NEW TO BUSINESS COMMUNICATION SOFTWARE?

Start with the tools your business uses today.

Using mobile lines and WhatsApp?

Learn how shared business calls and messages help a team answer, hand over and follow up.

Learn the basics ↗

Tracking customer issues in a spreadsheet?

See how tickets give each issue an owner and a path to resolution.

Learn the basics ↗

Already have a PBX or CRM?

Understand where a phone system ends and connected customer work begins.

Learn the basics ↗
Explore all beginner guides ↗
START WITH YOUR OPERATION

Sell, support and collect with GoDesk.

Choose sales CRM, customer service or collections for your business.

All solutions
01 / GROW

Sales & Revenue

Capture enquiries from forms, ads and QR codes, contact leads, track opportunities, send quotes and invoices, and let customers book meetings in GoDesk.

Explore the solution
02 / SERVE

Customer Experience & Service

Handle customer conversations, assign support tickets, give customers their own self-service page, track resolution, collect feedback and share service reports with business clients.

Explore the solution
03 / RECOVER

Collections & Recovery

Manage collection portfolios, calling campaigns, promises to pay and recovery reporting.

Explore the solution
Need business telephony or a contact centre?Contact centre Business telephony
THE CAPABILITIES THAT MOVE YOUR BUSINESS

More than conversations.
A platform to operate and grow.

COLLECTIONS & RECOVERY

Collections & recovery

Portfolios, treatment strategies, promises and recovery attribution.

Explore the capability ↗PROGRESSIVE DIALER & CAMPAIGNS

Outbound campaigns

Progressive calling, agent guidance and automated next actions.

Explore the capability ↗WORKFORCE MANAGEMENT

Workforce management

Shift coverage, live availability, breaks and accountable handover.

Explore the capability ↗CLOUD PBX & BUSINESS TELEPHONY

Cloud PBX & telephony

Managed business calling for offices and branches. Use IP, mobile or web phones.

Explore the capability ↗
THE WORKSPACE, IN CONTEXT

Calls, messages and customer records in one workspace.

See how teams handle a sales enquiry, support request or collections conversation.

CONNECTED FROM FIRST CONTACT

From an enquiry to an accepted offer.

Keep the conversation and the commercial next step together.

  1. 01Capture an enquiry
  2. 02Assign & qualify
  3. 03Prepare the offer
  4. 04Track the next action
View this solution
GoDesk, Customer Engagement Workspace
Agent workspace Available
Workspace
NOWCustomer conversationAssigned to you
NEXT UPFollow-up taskA clear next action
RECENTContext capturedNotes & outcomes
CUSTOMER CONVERSATION

Sarah M.

WhatsApp
Could we arrange a demo for our sales team?
Of course. I’ll arrange a conversation with our specialist.
CUSTOMER CONTEXT
ContactSales opportunityHistory
THE NEXT STEP

Arrange a product demonstration

OwnerAlex M.
Status Assigned
Book demoTicketTaskMore ···

Illustrative workflow · fictional data. Explore the agent workday →

ONE PLATFORM. YOUR STARTING POINT.

Choose your GoDesk modules.
Use them together.

Choose the capabilities your operation needs today. Add connected workflows as your requirements evolve.

Explore the platform
01
02
03
GODESK FOR YOUR BUSINESS

Choose the GoDesk features
your business needs.

01 / CHOOSE

Start with the work that matters.

Explore sales, customer service, collections, contact centre operations or business telephony. Choose the capabilities your team needs.

Find your solution ↗
02 / SEE

See it in your team's context.

Walk through the product with your priorities, channels and workflows in mind. Discuss the right deployment and implementation.

Book a business demo ↗
03 / ADOPT

Work with GoDesk or your solution partner.

Bring an existing partner into the conversation, or ask GoDesk about implementation support. Referral and solution partners help connect businesses with the right offering.

Explore GoDesk for your business ↗
BUILD YOUR BUSINESS WITH GODESK

For BPOs, service providers
and software companies.

Deliver client operations, extend your software or launch branded communications services.

BPOs & outsourcers

Manage your clients’ sales, support and collections.

Run client sales, service and collections operations on a connected platform. Bring channels, agent work, workforce management, quality and reporting together.

Explore your opportunity ↗ISVs & technology partners

Add calling, messaging and CRM features to your software.

Bring calling, engagement and customer workflows into the software your customers already use. Build for the industries you know, with GoDesk as a connected foundation.

Explore your opportunity ↗Carriers & service providers

Sell hosted PBX or the full GoDesk platform under your brand.

Build hosted business telephony on a scalable, provider-grade multitenant voice foundation. Offer PBX only or the entire GoDesk platform, including omnichannel, as a white-label deployment.

Explore your opportunity ↗
Help businesses discover and adopt GoDesk.Referral partners ↗Solution partners ↗Systems integrators ↗
BUILT TO CONNECT

Connect GoDesk to your CRM
or ERP.

Already use Zoho, Zendesk or another CRM or ERP? Keep the systems that work for your business. Connect GoDesk calling, messages, customer records and follow-up through an agreed integration.

Explore integration options
GoDesk for Zoho GoDesk for Zendesk
GoDesk, Customer Engagement WorkspaceCustomer operations
Your CRMYour ERPCalling & customer data
APIs, webhooks and embedded calling. Integration scope agreed for your system.
FROM ACTIVITY TO MANAGEMENT INSIGHT

Track calls, service levels,
tasks and sales performance.

Review service levels, missed callbacks, outstanding tasks and opportunity progress. Follow a report figure into the records behind it.

Explore operational reporting
THE QUESTIONS YOUR OPERATION ASKS
Who still needs a callback?
Which tasks are overdue or at risk?
Where is the pipeline moving?
Where is resolution time being spent?
Standard reports and dashboards, with visibility shaped by your role.
PRACTICAL GODESK GUIDES

Understand what GoDesk can do for your business.

CUSTOMER SUPPORT

Your customer has already explained the problem. Can your next agent see what happened?

Connect calls, WhatsApp, email and support tickets so each agent can see the history, own the next action and follow customer issues through to resolution.

Read the guide ↗INSIDE SALES

What is inside sales? The tools your team needs to turn enquiries into customers

Sell by phone, WhatsApp and email with lead ownership, calling campaigns, sales pipelines, quotes and planned follow-up.

Read the guide ↗CUSTOMER ENGAGEMENT

What is programmable customer engagement? Follow up after calls, leads and service events

Use configured events and rules to send acknowledgements, follow-up messages or surveys and give the next action an owner.

Read the guide ↗
All articles & guides ↗
THE GODESK STORY

Built from experience.
Still moving forward.

Explore insights
CALLCONTEXTACTION
PLATFORM EVOLUTION · OUR STORY

From business telephony to customer operations.

Why connecting the call was only the beginning and what comes after the conversation.

Read the story
YOUR NEXT CHAPTER

Talk to us about GoDesk for your business.

Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.

Talk to GoDesk