1. Introduction

GoDesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud contact center platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, phone number, company name)
  • Payment information (processed securely through our payment partners)
  • Communication data (call logs, recordings, SMS, messages)
  • Customer data that you import or integrate through CRM connections
  • Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Data is stored on secure servers with encryption in transit and at rest.

For African businesses, data is hosted on local infrastructure to ensure compliance with regional data protection laws and minimize latency.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service providers who perform services on our behalf
  • CRM integration partners (only with your authorization)
  • Law enforcement or regulators when required by law

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing activities
  • Request portability of your data
  • Withdraw consent at any time

7. Call Recordings

Call recordings are stored securely and are only accessible to authorized users within your organization. You are responsible for complying with applicable laws regarding call recording, including obtaining necessary consents.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data by contacting us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@godesk.africa.